Privacy Policy

Your privacy matters to us. Learn how we collect, use, and protect your information with complete transparency.

Last Updated: 1st August, 2025

Introduction

Alippo, operated by Nabosh Technologies Private Limited ("we," "our," or "us"), values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you use our ecommerce, AI, and related services (collectively, our "Services").

This Privacy Policy is incorporated into and subject to our Terms of Service. By using our Services, you agree to the practices described below.

Information We Collect

1. Information You Provide to Us

Account Information: Name, email address, phone number, password, and business details.

Payment Information: For subscriptions and transactions (processed securely through third-party payment partners).

Store & Business Data: Products you upload, images, descriptions, pricing, configurations, and campaigns.

Customer Engagement Data: Leads, chat messages, orders, refunds, and customer queries handled through our CRM.

Communications: Support requests, feedback, survey responses, and bug reports.

2. Information We Collect Automatically

Device & Connection Data: Device type, operating system, IP address (region-level), and performance metrics.

Usage Data: Features used, campaigns run, AI interactions, store traffic analytics, and error logs.

Analytics Data: Aggregated insights such as feature adoption, performance benchmarks, and AI effectiveness.

3. Third-Party Integrations

When you connect with shipping providers, payment gateways, or marketing platforms (Meta, Google, WhatsApp, etc.), we collect the necessary connection information to enable integrations.

How We Use Your Information

We process your data for the following purposes:

To Provide and Improve Services

• Store setup, hosting, and management

• Order processing, campaigns, and CRM management

• AI-powered recommendations and automation (with your approval before execution)

• Improving platform performance and building new features

For Communications

• Responding to your queries and support requests

• Sending service updates, security notifications, and feature announcements

• Marketing communications (with your consent)

For Security & Compliance

• Preventing fraud, abuse, and unauthorized access

• Monitoring for unusual activities

• Complying with applicable Indian laws and regulations

For Analytics & Research

• Improving user experience

• Understanding ecommerce trends

• Enhancing AI recommendations

How We Share Your Information

We do not sell your personal information. We may share it in the following cases:

With Service Providers: Payment processors, hosting providers, analytics platforms, and customer support tools.

With Connected Platforms: Only when you choose to integrate (e.g., payment gateway, shipping partner, ad platform).

For Legal Requirements: To comply with Indian laws, respond to valid legal processes, or protect safety and rights.

In Business Transfers: If Nabosh Technologies undergoes a merger, acquisition, or restructuring.

With Your Consent: When you explicitly allow sharing.

Your Rights and Choices

You have control over your personal data, including:

Access & Update: Review or edit your account details in settings.

Delete Account: Request deletion of your account (some data may be retained for compliance).

Communication Preferences: Manage notifications and marketing emails.

Data Portability: Request a copy of your stored data.

Consent Withdrawal: Revoke consent for processing where applicable.

For requests, contact us at care@alippo.com.

Security

We take appropriate technical and organizational measures to safeguard your data, including:

• Encryption in transit and at rest

• Role-based access controls

• Regular vulnerability scans and security audits

• Secure coding and deployment practices

While we strive for strong security, no system is 100% risk-free.

Data Retention

We retain your information only as long as necessary for:

• Maintaining your account and services

• Legal and regulatory compliance

• Business continuity and dispute resolution

Once no longer required, we securely delete or anonymize data.

International Data Transfers

Although we are based in India, we may store and process data on servers in other jurisdictions. In such cases, we ensure appropriate safeguards are in place to protect your information.

Children's Privacy

Our Services are not directed toward children under 13 (or the applicable age in your jurisdiction). We do not knowingly collect data from children.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our website with the updated date. For significant changes, we will notify you via email or a platform notice at least 30 days in advance.

Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

Alippo - Nabosh Technologies Private Limited

📍 Address: Prestige Lakeside Habitat, Varthur, Bengaluru-560087, INDIA

📧 Email: care@alippo.com

For urgent matters, please include "PRIVACY URGENT" in the subject line.